Careers @ BlueScale

Helpdesk Support Engineer


Do you want to help redefine the IT outsourcing market?
Do you want to empower organisations to realise the total value of technology through a fresh approach to IT Management?
Do you have what we are looking for?

Fantastic entry level Helpdesk Support role that will set you on an accelerated path to senior level positions.
The talent to assist our users across ANZ as if you are right beside them through social skills and a people-centric approach.
Analysis of complex verbal information in order to make reliable interpretations of data.
Fact-based decision making, coupled with the capability to rely on your own intuition when necessary.
Ability to manage demands on your time and effort in a relaxed environment.


BlueScale is a boutique MSP who specialises in SMB and NFP organisations in NSW. We work with clients to manage their IT end to end, much like an internal IT department. We look after:

  • IT procurement, along with subsequent vendor and supplier relationship management
  • Enterprise architecture design and direction
  • Project planning and implementation
  • IT operations and ongoing user support

BlueScale was created by our directors to offer a better IT experience than the traditional MSP.

BlueScale Values:
Integrity | Excellence | Creation of Shared Value

We are looking to continue this legacy by growing our team with passionate and ambitious people. We have experienced significant growth over the last few years and our various groups and teams have subsequently increased, with new roles being created and more on the way.

Ideal for a recent graduate, the role will provide you with extensive in-depth knowledge of;

  • Cloud services
  • Virtualisation
  • Security
  • ITIL
  • Enterprise infrastructure
  • Mobile support
  • Active Directory
  • Exchange/Office365/Google Apps
  • Windows desktop and servers
  • Networking services

You will also learn critical soft skills in:

  • Client management
  • Communication
  • Problem-solving
  • Business Processes
  • Negotiation
  • Business writing and documentation
  • Time management

BlueScale is an equal opportunities organisation. We prioritise internal candidates for new positions. Given the breadth and responsibility of the role, it can lead to System Administrator positions and beyond.

You are required to have a valid driving license in order to attend client sites using company vehicles.
You must have the right to live and work in Sydney to apply for this job.
Please email your CV and cover letter explaining why you would be a good fit for BlueScale to