About Us

How

BlueScale was founded in 2010 by two senior IT consultants who, through their decades of work with large enterprise organisations, had identified a number of areas where errors and wasted resources could be eliminated. By introducing incremental changes in day to day IT operations, particularly in communication, verification, documentation, and by diligently following proven ITSM structures and models, they could deliver a unique IT service provision to clients.

BlueScale was founded on, and continues with a mission to deliver a new and better IT experience for our customers. The vision was to be the IT department every organisation wished they had – trusted, innovative, flexible, responsive and honest, with an evangelical commitment to service. By bringing vast knowledge of the enterprise approach into smaller and NFP organisations, BlueScale has formed long term customer partnerships that deliver the best price-quality service in the market.

Why

BlueScale’s evangelical mission is service, through this we will become Australia’s leading IT service provider. We will establish a new benchmark in the support industry for delivering real value. Our mission is to show how ‘IT as a service’ can be done with integrity at its core.

Company success at BlueScale is measured by the quality and value of the services provided to our customers. We believe that financial success will come from a great service; high value, high quality, trustworthy, service-centric, reliable, and a true partner and business enabler to each of our clients.
Our own growth is based on shared values, never disproportionally at the expense of our partners or our staff. We have built a company that provides an environment where ambitious and talented people can find opportunities to learn and develop in line with their potential. BlueScale have lean and effective internal business operations that are continuously improved to ensure we do not waste staff talent and effort. Our company culture is integral to our sustained business growth and our sustainability.

What

BlueScale’s primary offering is a holistic managed IT service offering – a service we sometimes describe as a ‘Virtual IT Department’. BlueScale can support and manage your complete IT requirements, whilst providing your business with the insight to take advantage of emerging technology trends without the complex jargon. The scope of what we provide is much like any other, full cycle IT infrastructure support – including asset procurement, design, projects and operations. However, the service provision which is attached to that scope is what sets us apart from your traditional managed service provider.

Responsive, effective, and efficient IT operations that match client business demands. Outcome focused project delivery with fixed scope, time and cost. Standardised IT process development and implementation that drive competitive business improvement.

BlueScale provide expert management for selected components of your IT environment. Reduce your operational risks by outsourcing the management of your complex systems as well as non-core activities, such as directory and email management, backup, network, storage and patching. From there BlueScale can help your business to understand the evolving IT landscape and your own opportunities for growth, sustainability and competitive advantage. When it comes time to implement, our experienced technical engineers will ensure your IT investment delivers measurable business value.

BlueScale provides comprehensive procurement support for hardware, software and IT services. We proactively give the advice you need to acquire the right assets for your business. BlueScale then takes the time to understand your licensing in order to manage your warranties and all aspects of required technical support.

Scope of Services

  • Asset management
  • Auditing
  • Backup as a Service
  • Business Continuity
  • Business Phone System
  • Cloud Backup
  • Cloud Management
  • Cloud Migration
  • Colocation and data centre services
  • Communications
  • Compliance
  • Consulting
  • Corporate Managed WAN
  • CRM
  • Data Management & Archiving
  • Disaster Recovery
  • Disaster Recovery Planning
  • Emergency IT
  • Hosted Solutions
  • Implementation services – Infrastructure
  • IT maintenance
  • IT management
  • IT outsourcing
  • IT Planning
  • IT projects
  • IT Service Desk
  • IT support
  • IT visionary services
  • Job Management System
  • Managed Backup
  • Managed Infrastructure
  • Managed IT Service
  • Managed Monitoring
  • Managed Service Desk
  • Medical IT Specialists
  • Messaging & Collaboration
  • Microsoft Licensing
  • Microsoft Office 365 Solutions
  • Microsoft Solutions
  • Mobile Device Management
  • Mobility
  • Migrations and upgrades
  • Network and systems monitoring
  • Network operations
  • Office Relocations & Setups
  • Online Services
  • Private Cloud
  • Private IP network services
  • Procurement
  • Professional Services
  • Projects & Consulting
  • Public Cloud
  • SaaS, PaaS, IaaS
  • Security services
  • Server & Desktop Virtualisation
  • Software Development
  • Telco/Internet
  • Unified Comms & VoIP
  • Voice
  • VOIP Phone Systems
  • WAN and ISP

Who

Our company culture is integral to our continued business growth and our sustainability. We have purpose built an organisation that is here to provide an environment where ambitious and talented people can find opportunities to learn and develop in line with their potential. BlueScale have lean and effective internal business operations that are continuously improved to ensure we do not waste staff effort and capability.

Damien Hogan

Co-Founder & Director
As co-founder, Damien is driven to make BlueScale the IT provider every organisation is searching for – trusted, innovative, flexible, responsive and honest, through BlueScale’s ongoing evangelical commitment to service.

Peng Chen

Co-Founder & Director
A co-founder of BlueScale, Peng brings over twenty years of IT experience to the organisation. A natural strategic and systematic thinker, Peng has developed great insight into how to combine technologies, organisational processes and people to provide the right solution to clients of different sizes. Peng strongly believes in the good nature of people and of fair, honest business practice.

Alison Walker

Director of Sales & Marketing
As a Director of BlueScale, Alison’s primary responsibility is the creation, implementation, and execution, of the sales and marketing strategies. Alison has a holistic approach to business, coupled with an ability to understand technology and its relevance to organisational improvement.